Product Design and Content Strategy
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Specializing in

Strategy | Content | UX Design


 

Hello!

I’m Adele, a content specialist, product designer, and strategist with 10+ years of experience across tech, SaaS, B2B, e-commerce, advertising and publishing.

I have a knack for storytelling, which benefits every part of designing a user experience. I’m curious. I make sense in ambiguity, and love to solve problems. I offer productive feedback and direction. And I’ve shipped products from end-to-end. I like to help people make sense of things.

 

Services and Expertise:


Strategy

  • Product and content visions

  • Data analysis and tracking plans

  • User research

  • Identifying KPIs and OKRs

  • Creating process efficiencies

  • Leadership and team-building


Leadership

  • Workshop design and leadership

  • Fostering cross-functional collaboration

  • Training and documentation

  • Feedback coaching

  • Founding teams, establishing disciplines

  • Direct-report management (office & remote)


Content

  • Editorial planning and calendars

  • UX/UI writing, microcopy, white papers

  • Copywriting, editing, proofreading

  • Creating briefs, leading kickoffs

  • Managing partnerships and contributors

  • Content models, audits and analysis


C-Suite, stakeholder & client buy-in

  • Building internal and external relationships

  • Executive presentations

  • Client workshop facilitation

  • Client presentations

  • Public speaking

  • Builds strong relationships and establishes trust


UX / UI

  • Workflows

  • User journeys

  • Wireframes

  • User testing

  • User research

  • Leading brainstorms and design sprints


Toolkit

  • Microsoft Office, Keynote, Google Workspace

  • Figma, Miro, LucidSpark

  • Jira, Box, GitHub

  • Dovetail

  • Adobe Photoshop

  • Google Analytics

 

Experience across industries:


Product Design —
platform, SaaS, ecomm
Getty Images 2024
Shopify 2022—2023
Benevity 2018—2022

Brand
MNP 2017—2018

Agency
Critical Mass 2014—2017

Editorial
WHERE Magazine 2012—2014
VOX, FFWD Weekly, BeatRoute 2004—2012

More on LinkedIn.

 

Clients I’ve worked with:

I’ve worked with some of the world’s top brands on their digital experiences, advertising campaigns and employee engagement programs.

 

People I’ve worked with:

 

“I worked with Adele for a couple of years and she was one of the people I could count on to help foster better communication and collaboration, de-siloing key business information and stakeholders, and push the teams to solve problems in new and innovative ways. Adele possesses the ability to connect ideas, thinking from above, all while running or contributing to a scope of projects. This connecting of the right dots is part of what makes her great at content strategy and other product vision and strategy work.”

sPENCER gOLDADE, pRODUCT director

________________

“Adele brings a unique, refreshing approach to work. Their vibrant personality and mindset transcend the norms, enabling them to conceive ideas that are not just innovative, but also incredibly engaging. They have a knack for understanding the pulse of the users, which is a testament to their deep empathy and user-centric approach… What truly sets Adele apart is their strategic acumen. They see the big picture, can identify opportunities and navigate challenges with agility and foresight. They're able to transform a vision into a workable strategy, and then guide a team to execute.”

Vicki Laszlo, Product Marketing manager

See more recommendations.

 
 

Featured Work

 

Content & user flows for Getty Images, iStock

Both brands undertook the first major update to their checkout experience in years, adding 25 new payment types (including Apple Pay). For this project, I delivered content planning and UX writing as well as early research that stress-tested our concept and focused the project on the user experience.

View payments expansion case study
(password protected)

 
 

UX design for Shopify

From UX research, I realized the need for merchants to capture rich data in our platform and led the metadata project from end-to-end.

View B2B metadata case study
(password protected)

I identified a major product gap in the B2B product and made a case to add it to our roadmap, and took part in a hackathon and design sprint to release this feature quickly.

View B2B account requests case study
(password protected)


 
 

Product vision for Benevity

To support alignment between design, product, engineering, product marketing and leadership, I created a three– to five–year product vision focused on content discovery and user experience across all of Benevity’s product lines.

View Benevity case study
(password protected)

 
 

Content strategy for Nissan

In 2016, Nissan and Lucasfilm cross-promoted the release of Rogue One: A Star Wars Story and the all-new Nissan Rogue. Fans would demand authenticity. My research-driven content strategy pulled it off and aligned our award-winning digital campaign to print and TV spots.

View Critical Mass case study
(password protected)